Leap to Scale
Leap to Scale is for technology curious leaders of service firms who want higher margins without adding headcount. Each week, Justin Davis and Greg Ross-Munro show how to turn firm expertise into repeatable, sellable technology products: SaaS, packaged workflows, and AI-powered tools clients can buy again and again. With AI, more of your know-how can be captured, standardized, and protected as IP instead of being rebuilt in every engagement.
We focus on practical decisions: what to productize, how to price it, when to build vs. buy, and how to use AI responsibly without risking delivery quality or margin. Clear steps, real tradeoffs, usable examples.
Leap to Scale
Latest Episodes
Can AI Build Your Business Software Safely?
AI coding tools like Claude Code, Codex, Cursor, Lovable, Replit, and Bolt are making it possible for non-engineers to build real internal software. But when does an AI-built app become risky enough that you need a professional software team to...
Don’t YOLO Your AI Bot: A Framework for Safer Customer Automation
AI agents are becoming remarkably easy to add to customer service workflows, but easy installation does not mean safe deployment. A customer-facing automation that works perfectly during a demo can still hallucinate, access the wrong informatio...
Hiring Your First AI Agent
AI is changing how companies hire, but not in the way most people think. In this episode, Justin Davis and Greg Ross-Munro unpack why AI agents are replacing tasks, not entire jobs, and what that means for service firms trying to scale efficien...
Is AI Killing the Dashboard?
What happens when software stops looking like software? In this episode, Justin Davis and Greg Ross-Munro explore the future of interfaces in an AI-first world and ask whether traditional SaaS dashboards, menus, and feature-heavy applications a...
Why Middleware Is the Hidden Competitive Advantage for Service Businesses
Many service firms run their entire business on industry-standard software they cannot change, customize, or differentiate. In this episode, Justin and Greg explain why middleware is the missing layer that unlocks real competitive advantage wit...
