Leap to Scale
Leap to Scale is for technology curious leaders of service firms who want higher margins without adding headcount. Each week, Justin Davis and Greg Ross-Munro show how to turn firm expertise into repeatable, sellable technology products: SaaS, packaged workflows, and AI-powered tools clients can buy again and again. With AI, more of your know-how can be captured, standardized, and protected as IP instead of being rebuilt in every engagement.
We focus on practical decisions: what to productize, how to price it, when to build vs. buy, and how to use AI responsibly without risking delivery quality or margin. Clear steps, real tradeoffs, usable examples.
Leap to Scale
Hiring Your First AI Agent
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AI is changing how companies hire, but not in the way most people think. In this episode, Justin Davis and Greg Ross-Munro unpack why AI agents are replacing tasks, not entire jobs, and what that means for service firms trying to scale efficiently. They explore how modern AI workflows can automate reporting, proposals, market research, and other repeatable operational work using tools like Make.com, N8N, and GPTs. The conversation also covers where non-technical teams can go surprisingly far on their own, and when it’s time to bring in software professionals to productionize and secure these systems for real client use.